Refund policy
Return & Refund Policy
At All Car Parts, we want you to get the right part the first time. If something isn't right, here's how returns and refunds work.
30-Day Returns
You can return most items within 30 days of delivery. To be eligible, the part must be:
- New, unused, and uninstalled
- In its original packaging, with all labels, hardware, and components included
- Free of damage, marks, or signs of installation
Restocking Fee
Returns that aren't due to our error are subject to a 30% restocking fee, deducted from your refund. This includes ordering the wrong part, changing your mind, or no longer needing the item. No restocking fee applies if the item arrived damaged or defective, or if we sent the wrong part.
Free Return Shipping
We cover return shipping on eligible returns. Contact us first and we'll send you a prepaid return label.
Items We Can't Accept
- Parts that have been installed, even briefly, or show signs of installation
- Electrical and electronic parts (sensors, solenoids, modules, injectors) once they've been installed or plugged in
- Items returned without original packaging, or with packaging that's damaged or written on
- Parts damaged by improper installation, misuse, or modification
- Items returned after 30 days
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't the part you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund at no cost to you.
Fitment
We list part numbers and fitment information to help you choose correctly. Please confirm the part number matches your vehicle or engine before buying. If you're unsure, contact us before ordering and we'll help you check. Returns for incorrect fitment are accepted if the part is unused and uninstalled, but are subject to the 30% restocking fee.
How to Start a Return
- Email us at info@allcarpartsusa.com with your order number and reason for return.
- We'll reply with return instructions and a prepaid shipping label.
- Pack the item securely in its original packaging and ship it within 7 days of receiving your label.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds, minus any applicable restocking fee, go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.
Exchanges
If you need a different part, return the original for a refund and place a new order. That gets the right part to you fastest.
Questions?
Contact us at info@allcarpartsusa.com. We're happy to help.